{"id":55479,"date":"2023-10-21T12:06:38","date_gmt":"2023-10-21T12:06:38","guid":{"rendered":"https:\/\/trappedevisite.be\/frequently-asked-questions\/"},"modified":"2026-06-28T17:12:20","modified_gmt":"2026-06-28T17:12:20","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/trappedevisite.be\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1611234195167{margin-top: -60px !important;margin-bottom: 8vh !important;padding-top: 2vh !important;padding-bottom: 3vh !important;background-color: rgba(57,151,168,0.2) !important;*background-color: rgb(57,151,168) !important;}&#8221; mobile_bg_img_hidden=&#8221;no&#8221; tablet_bg_img_hidden=&#8221;no&#8221; woodmart_parallax=&#8221;0&#8243; woodmart_gradient_switch=&#8221;no&#8221; row_reverse_mobile=&#8221;0&#8243; row_reverse_tablet=&#8221;0&#8243; woodmart_disable_overflow=&#8221;0&#8243;][vc_column offset=&#8221;vc_col-lg-offset-3 vc_col-lg-6 vc_col-md-offset-3 vc_col-md-6&#8243; mobile_bg_img_hidden=&#8221;no&#8221; tablet_bg_img_hidden=&#8221;no&#8221; woodmart_parallax=&#8221;0&#8243; woodmart_sticky_column=&#8221;false&#8221; parallax_scroll=&#8221;no&#8221; mobile_reset_margin=&#8221;no&#8221; tablet_reset_margin=&#8221;no&#8221;][vc_icon type=&#8221;linecons&#8221; icon_linecons=&#8221;vc_li vc_li-bulb&#8221; color=&#8221;custom&#8221; background_style=&#8221;rounded&#8221; background_color=&#8221;white&#8221; size=&#8221;lg&#8221; align=&#8221;center&#8221; custom_color=&#8221;#ff935c&#8221;][vc_custom_heading text=&#8221;Frequently asked questions&#8221; font_container=&#8221;tag:h1|font_size:48|text_align:center|color:%233997a8&#8243; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1570637112820{margin-bottom: 10px !important;}&#8221;][vc_column_text el_class=&#8221;text-larger&#8221; css=&#8221;.vc_custom_1611234173451{margin-bottom: 0px !important;}&#8221; text_larger=&#8221;no&#8221;]<\/p>\n<p style=\"text-align: center;\">Looking for information on our access hatches? Check out the theme that interests you! If you haven&#8217;t found the answer to your question, <a href=\"https:\/\/trappedevisite.be\/en\/contact-us\/\">write to us<\/a>!<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/6&#8243;][\/vc_column][vc_column width=&#8221;2\/3&#8243;][vc_tta_accordion style=&#8221;flat&#8221; shape=&#8221;round&#8221; color=&#8221;turquoise&#8221; c_icon=&#8221;chevron&#8221; c_position=&#8221;right&#8221; active_section=&#8221;1&#8243; no_fill=&#8221;true&#8221; collapsible_all=&#8221;true&#8221;][vc_tta_section title=&#8221;1. What is the delivery time?&#8221; tab_id=&#8221;1484652030151-41d816a1-ec06&#8243;][vc_column_text text_larger=&#8221;no&#8221;]If available in stock within 24\/72 h depending on your department.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;2. Which carrier do you work with?&#8221; tab_id=&#8221;1484652030190-407b08ef-5de7&#8243;][vc_column_text text_larger=&#8221;no&#8221;]With HEPPNER for large parcels and DPD for small parcels[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;3. How to pay other than by credit card?&#8221; tab_id=&#8221;1484652030219-c6960c7e-ee62&#8243;][vc_column_text text_larger=&#8221;no&#8221;]By bank transfer. Please <a href=\"https:\/\/trappedevisite.be\/en\/contact-us\/\">contact us<\/a>.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;4. If my trap is faulty, can I return it?&#8221; tab_id=&#8221;1484652030238-302a2c7c-fe6f&#8221;][vc_column_text text_larger=&#8221;no&#8221;]Once the package has been accepted, you have no recourse. You must ensure that the product is in conformity in the presence of the carrier.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;5. Does the price vary according to quantity?&#8221; tab_id=&#8221;1484652030262-e10da133-51b0&#8243;][vc_column_text text_larger=&#8221;no&#8221;]Yes. Contact us for a more attractive price based on your volume.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;6. Do you deliver to private customers?&#8221; tab_id=&#8221;1569000677908-d4d8cb3b-98ab&#8221;][vc_column_text text_larger=&#8221;no&#8221;]Yes.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;7. Can delivery be made abroad?&#8221; tab_id=&#8221;1569000994276-ce57542c-b431&#8243;][vc_column_text text_larger=&#8221;no&#8221;]Yes. We will calculate the shipping costs according to the destination of the parcel.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;8. Do you have product data sheets?&#8221; tab_id=&#8221;1569001027976-7b56ee2f-f1c1&#8243;][vc_column_text text_larger=&#8221;no&#8221;]Yes. Please <a href=\"https:\/\/trappedevisite.be\/en\/contact-us\/\">contact us<\/a>.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;9. Is it possible to customize the product?&#8221; tab_id=&#8221;1569001099111-ae3adbb5-5990&#8243;][vc_column_text text_larger=&#8221;no&#8221;]Yes. <a href=\"https:\/\/trappedevisite.be\/en\/contact-us\/\">Contact us<\/a> and ask for a sales representative.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;10. What is the carriage-paid rate for professionals?&#8221; tab_id=&#8221;1569001217304-2caa084e-8343&#8243;][vc_column_text text_larger=&#8221;no&#8221;]Free delivery for professionals is 2,500 euros excluding VAT.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;11. If you don&apos;t have the hatch I want, how long do I have to wait for it to be made?&#8221; tab_id=&#8221;1570727119762-b3cbd20d-d4fc&#8221;][vc_column_text text_larger=&#8221;no&#8221;]Approx. 10 days[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;12. Do you only deliver to Belgium?&#8221; tab_id=&#8221;1589012325319-e015381e-dd0b&#8221;][vc_column_text text_larger=&#8221;no&#8221; woodmart_inline=&#8221;no&#8221;]No, we can deliver our products anywhere in the world. Simply send us a request by e-mail or telephone, so that we can calculate your shipping costs.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][vc_column width=&#8221;1\/6&#8243;][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1611234195167{margin-top: -60px !important;margin-bottom: 8vh !important;padding-top: 2vh !important;padding-bottom: 3vh !important;background-color: rgba(57,151,168,0.2) !important;*background-color: rgb(57,151,168) !important;}&#8221; mobile_bg_img_hidden=&#8221;no&#8221; tablet_bg_img_hidden=&#8221;no&#8221; woodmart_parallax=&#8221;0&#8243; woodmart_gradient_switch=&#8221;no&#8221; row_reverse_mobile=&#8221;0&#8243;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-55479","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/trappedevisite.be\/en\/wp-json\/wp\/v2\/pages\/55479","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/trappedevisite.be\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/trappedevisite.be\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/trappedevisite.be\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/trappedevisite.be\/en\/wp-json\/wp\/v2\/comments?post=55479"}],"version-history":[{"count":1,"href":"https:\/\/trappedevisite.be\/en\/wp-json\/wp\/v2\/pages\/55479\/revisions"}],"predecessor-version":[{"id":61812,"href":"https:\/\/trappedevisite.be\/en\/wp-json\/wp\/v2\/pages\/55479\/revisions\/61812"}],"wp:attachment":[{"href":"https:\/\/trappedevisite.be\/en\/wp-json\/wp\/v2\/media?parent=55479"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}